Question 1

Is a Jeevie Facial Mask all I need in my skincare routine?

Accepted Answer

No, but the only other things you would need are a face wash, a sunscreen, and a moisturizer that work well for your skin type.

Question 2

How do I know if I am allergic to any ingredients?

Accepted Answer

Before doing your first facial mask, you should do a brief allergy patch test. Pour out a little powder, make a little paste using water, and spread some on your forearm. Leave it on for a few minutes. If there’s no irritation, you’re good to go.

Question 3

How many servings does a packet of Jeevie Facial Masks contain?

Accepted Answer

Each packet has enough powder for at least ten facial masks.

Question 4

Why use Jeevie Facial Masks over paste-form or sheet masks?

Accepted Answer

Most water-based or paste-form facial masks must include preservatives to stay fresh and prevent bacteria, mold, or yeast from growing, especially once opened. These products create a moist environment perfect for microbial growth, so companies often rely on preservatives like: Parabens (e.g., methylparaben, propylparaben): linked to hormone disruption and found in breast tissue in some studies Phenoxyethanol: a common paraben alternative that can irritate skin Sodium benzoate & potassium sorbate: mild but can cause sensitivity Chlorphenesin and urea derivatives: antimicrobial agents that may release formaldehyde Ethylhexylglycerin: used to boost preservative performance, but not always well tolerated by sensitive skin Since Jeevie facial masks are powders, they don’t contain moisture, so we don’t need to add synthetic preservatives at all. That means no hidden irritants, no shelf-stability chemicals, and no unnecessary additives. Just clean, research-backed ingredients mixed fresh by you for each use. It also helps that the feel and aroma of our ingredients make for a therapeutic, de-stressing ritual, helping you embrace a lifestyle of natural beauty and relaxation.

Question 5

What is the shelf life of a packet of Jeevie Facial Masks?

Accepted Answer

Jeevie Facial Masks expire 3 years after their manufacture date. The expiration date is printed on the packet.

Question 6

How should I store Jeevie Facial Masks?

Accepted Answer

Store your packet of Jeevie Facial Masks in any dry place at room temperature.  If you have leftover facial mask paste, don’t leave it sitting out, as this can lead to mold growth. Discard the extra paste, and try to mix only what you will use. You’ll learn more about your optimal amounts and proportions over time.

Question 7

Can I get a refund if I have a reaction or a bad experience?

Accepted Answer

Yes, within 30 days of purchase. Terms and conditions may apply.

Question 8

Should I rinse my Jeevie Facial Mask off in the sink or shower?

Accepted Answer

Shower is best. The water flow helps loosen the mask so it rinses off more easily with less rubbing. Removing it at the sink usually takes more rubbing, and more rubbing can cause more irritation. Shower removal is the gentlest option for your skin.

Question 9

How long can I leave on a Jeevie facial mask?

Accepted Answer

You can see results by leaving it on for 15 minutes for each use, but you can leave it on for as long as 25 minutes. If you have a dry skin type, try to stay on the lower end of that range.

Question 10

Will this clog the shower drain when I wash it off?

Accepted Answer

Unlike clay masks which may wash off in clumps, Jeevie Facial Masks break down easily in the shower and will not clog the drain.

Question 11

How often can I use Jeevie facial masks?

Accepted Answer

Our recommended minimum usage to see results is roughly 2-3 times per week, but our masks can be used everyday.

Question 12

How do I use Jeevie facial masks?

Accepted Answer

For one facial mask, scoop out roughly 10 grams (the capacity of your Jeevie scoop) and mix with 3-4 teaspoons of water until you get a spreadable paste. Apply the paste to external areas and keep out of your eyes, nose, and mouth. After 15-20 minutes, gently wash your facial mask off with water; it’s easiest to wash it off with a shower. Gently dry your face and use a moisturizer that works well for your skin type.

Question 13

What sensations can I expect while using the mask?

Accepted Answer

You can expect the mask to get slightly tighter over the period you leave the paste on your face, but not to an uncomfortable extent. Significant itching or discomfort during the mask is not normal. In this case, you should wash off the mask immediately. We recommend a patch test on your forearm before use primarily to avoid adverse reactions.

Question 14

Can I mix my Jeevie facial mask with something other than water?

Accepted Answer

Though some of our customers have reported effective results from mixing our powder with rose water, milk, or yogurt, our official recommendation is to use water.  If you would like to experiment with the liquid that you mix into the powder for your mask, you should definitely stay away from anything acidic or harsh (e.g. lemon juice) that could irritate your skin.

Question 15

Is there a Jeevie subscription service?

Accepted Answer

Yes. At checkout, you can choose between a one-time purchase or a subscription. With a subscription, you'll receive 15% off and can select delivery every month, every 3 months, or every 6 months, whatever works best for your routine. You can manage or cancel your subscription anytime.

Question 16

Where does Jeevie ship to?

Accepted Answer

We currently ship everywhere in the United States and are actively exploring opportunities to expand our shipping options in the future. Stay tuned for updates as we grow.

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